> For the complete documentation index, see [llms.txt](https://docs.nfh.global/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nfh.global/use-cases/personas.md). # Personas — who NFH fabric is for Who NFH fabric is for — the people, businesses, institutions, and agents whose jobs get easier when value moves on an open network. NFH fabric is infrastructure, but it exists for people with a job to do. The personas below are written the way real users describe themselves — **I am… I want to… I care about…** — and grouped by the domain they work in. Each group links to the [use case](/use-cases/use-cases.md) that shows how the network serves them. {% hint style="info" %} These are starting points, not an exhaustive list, and they're deliberately written to be region-agnostic — the same roles recur across markets. If yours isn't here, it almost certainly maps to a small permutation of the same handful of NFH fabric capabilities — [tell the working group](/build/resources.md). {% endhint %} ## Energy & climate Serves the [Rooftop solar & prosumer energy markets](/use-cases/rooftop-solar-prosumers.md) and [Energy procurement at data-centre scale](/use-cases/cheapest-kilowatt.md) use cases. | I am… | I want to… | I care about… | | ------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------- | | A **distribution-utility executive** | reduce peak-load stress without investing in immediate transformer upgrades | grid reliability, regulatory compliance, and reducing capex burden | | An **EV fleet operator** | optimise charging costs across hundreds of vehicles | predictable energy costs, uptime, and sustainability reporting | | An **industrial facility manager** | participate in demand-response programs without disrupting operations | operational continuity and financial incentives | | An **agricultural cooperative leader** | help member farmers monetise surplus solar generation | year-round income stability and simple participation models | | A **homeowner with a rooftop solar array** | sell my excess daytime solar at a better price than the utility's feed-in rate — directly to a neighbour, a nearby business, or a local institution | a meaningful ROI on my rooftop, especially in daytime hours when my own use is low | | A **property owner whose solar site and meter sit at different locations** | have the generation credits from one site flow to the electricity bill at another | the rules assume the panel and the meter share an address, so cross-site credits are uncertain | | The **founder of a regional rooftop-solar installation business** | give customers one clean journey — lead → survey → grid approval → rebate → payout — without them chasing each step | every step lives in a different portal; a dropped lead or delayed rebate becomes a bad review | | The **founder of a load-intelligence platform** working with EV networks, large commercial customers, and utilities | deliver lower effective rates by shifting loads to off-peak hours and matching them with nearby surplus solar under direct P2P arrangements | delivering clean, automated savings without locking each new prosumer or utility into a multi-month integration | | A **community microgrid operator** | settle energy sold between households on a shared minigrid, transparently | fair metering, instant settlement, and trust between neighbours | ## Commerce & livelihoods Serves [Own your customer: local commerce](/use-cases/own-your-customer.md), [Cross-border commerce](/use-cases/cross-border-commerce.md). | I am… | I want to… | I care about… | | -------------------------------- | ------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- | | A **smallholder farmer** | get a fair price for my harvest without being captive to local middlemen | predictable income, avoiding distress sales, and dignity in the transaction | | A **boutique hotel owner** | take bookings from international travellers without paying \~18% to online travel agencies | the share of revenue I keep, occupancy, and owning the guest relationship | | A **pet-services owner** | share my offerings on the network and create an identity for the pets I care for — vaccinations, care history | growing the business and improving pet care | | An **indie game studio founder** | accept micropayments from players in dozens of countries without payment-processor friction | conversion rate, settlement speed, and chargeback exposure | | An **artisan cooperative lead** | reach buyers directly with verifiable provenance and origin claims | fair margins for members and protection against knock-offs | ## Health Serves [Resilient healthcare supply](/use-cases/resilient-health-supply.md). | I am… | I want to… | I care about… | | ----------------------------------------- | ---------------------------------------------------------------------- | ------------------------------------------------------------------------- | | A **public-hospital procurement officer** | source prequalified generic medicines from suppliers across the region | supply continuity, traceability for regulators, and staying within budget | | A **community pharmacist** | verify that the medicine on my shelf is genuine and in-date | patient safety and protecting my licence | ## Trust, justice & the state Serves [An arbitration network](/use-cases/justice-network.md). | I am… | I want to… | I care about… | | ------------------------------------------------------- | ---------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- | | A **gig worker** | resolve a payment dispute with a platform without hiring an expensive lawyer | a fair decision in days, at an affordable fee | | A **small business owner** | ensure my smart-contract-based transactions are recognised by the State | knowing a digital "handshake" on the network holds the same weight as a paper contract in court | | A **partner at a boutique competition-law firm** | provide specialised advisory services | reaching the right clients faster, without heavy marketing and operations overhead | | An **NGO program director** matching trained paralegals | match pro-bono paralegals with firms, organisations, and people who need aid | the right legal help reaching the right person instantly, without administrative overhead | | A **private arbitration institution** | act as the trusted authority for high-value trade disputes | that arbitration decisions can enforce themselves — freeze accounts, transfer assets | | A **district-court judge** | trust that the digital evidence of a network transaction is reliable | knowing exactly where the evidence came from and how it was handled, so it hasn't been tampered with | ## Finance & inclusion Serves [Portable benefits & fair pricing](/use-cases/portable-benefits.md), [The creator economy](/use-cases/creator-economy.md), and [Securitising illiquid assets](/use-cases/securitise-any-asset.md). | I am… | I want to… | I care about… | | ---------------------------------- | ------------------------------------------------------------------ | ------------------------------------------------------------------------------ | | An **open-source maintainer** | receive sustainable funding from corporate users of my library | predictable income, contributor recognition, and no compromise on independence | | A **health-insurance underwriter** | price policies for gig workers who change platforms frequently | claims ratio, acquisition cost, and portability across employers | | A **microfinance loan officer** | lend against a borrower's verifiable, portable transaction history | lower default risk and reaching thin-file customers | ## Agents Serves [Data marketplace for agents](/use-cases/agent-data-marketplace.md) and [Hybrid human-agent teams](/use-cases/hybrid-human-agent-teams.md). | I am… | I want to… | I care about… | | --------------------------------------------------------------------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | | An **AI-agent operator** running buying agents for a procurement team | discover and transact across hundreds of suppliers under explicit policy guardrails | spend-authority limits, auditability of every action, and no off-policy purchases | | A **personal-finance agent builder** | let an agent move money and hold credentials on a user's behalf, within limits | revocable delegation, a signed audit trail, and user consent at every step | *** **Building for one of these?** Start with the matching [use case](/use-cases/use-cases.md), then the [Getting started with NFH fabric](/build/getting-started-with-fabric.md) walkthrough. --- # Agent Instructions This documentation is published with GitBook. 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